GFAA Webinar: 10 Must-Have Customer Service Skills for 2026 and Beyond
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FREE Webinar
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Customer service isn’t what it used to be—because customers aren’t who they used to be. Expectations are evolving faster than ever, driven by instant information, AI-powered experiences, and a craving for genuine human connection. To thrive in 2026 and beyond, sales and service professionals must adapt to what customers need today—not what they needed a year ago. In this fast-paced web session, we’ll uncover the 10 must-have customer service skills that separate the good from the unforgettable. From mastering empathy in a digital world to communicating with clarity across multiple channels, you’ll discover the competencies that will keep you relevant, resilient, and relationship-ready.
Whether you’re on the front lines, in management, or leading a customer-facing team, this session will reignite your service mindset and equip you to meet tomorrow’s customer—today.
Mindy McCorkle has 30+ years of operations and leadership experience in restaurant operations and property management and has held just about every role in those industries, from front-line roles to executive positions, has served on numerous boards, countless volunteer committees, and has won many awards. She currently owns Enhancement Talent Development, LLC, where her mission is to enhance the talent and performance of our clients’ teams through exceptional learning experiences and consultation while motivating individuals to explore greater self-fulfillment, higher self-awareness, and transformational thinking.
As a facilitator and trainer, she brings a unique authenticity to every interaction and presentation and shares transformational insight from her experiences. She’s not a game-changer; she’s creating a whole new game! She has facilitated exceptional learning experiences for more than 20 years, impacting tens of thousands of attendees. If you’ve seen one of her presentations, you’ve witnessed the exceptional learning experiences she provides! If you haven’t, you MUST!